Taproom Manager

Our Company

Hi-Wire Brewing is an established regional brewery based in Asheville, NC, specializing in approachable and balanced lagers, ales and alternative beverages. Hi-Wire has 7 taprooms located across NC and TN and distribution to 8 states (NC, SC, TN, KY, OH, GA, AL, and VA). Since opening our first location in 2013, our hard-working, creative, and passionate team has been recognized with several accolades, being the most decorated independent brewery in Asheville. Our core values, Be your Best, Lift Each Other Up and Create Amazing Experiences, guide our daily actions. Our vision for our retail spaces is more than just a taproom - we strive to be a community driven third space known for best in class hospitality - a place locals love and tourists put at the top of their list.  

Position Description

The Taproom Manager at Hi-Wire Brewing is in charge cultivating and managing a cohesive team that shares a common vision with the primary goal of ensuring that our guests have an amazing experience every time they walk through the door. This individual in this position is able to successfully oversee the daily operations of the taproom, drive the business forward in line with company goals and contribute significantly to strategic and financial planning . This is a permanent full-time, exempt position. Performance is tracked via quarterly KPIs and yearly performance reviews. This position reports to the Regional Manager of Taprooms.

Responsibilities

• Oversee and manage all areas of the taproom, including hiring, developing and managing the performance of employees, maintenance, and inventory
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Serve as point person for daily decision making, scheduling, and planning, while upholding standards, product quality and cleanliness
• Maintain physical taproom space, ensuring maintenance (both ongoing and emergency) are completed in a timely manner and within allotted budget
• Prepare schedules and ensure that the taproom is staffed for all shifts, filling in as needed
• Investigate and resolve complaints concerning beer quality and/or service
• Keep Supervisor promptly and fully informed of all issues (i.e. problems, unusual matters of significance, positive events) and take prompt corrective action or suggest alternate courses of action, where necessary
• Be involved with the local community, attending neighborhood business meetings, participating in community events and fostering goodwill between the taproom and the community at large
• Manage taproom inventory, placing orders for beer, merchandise, and other supplies as needed
• Ensure money is handled responsibly, including making regular bank deposits and procuring sufficient change for taproom transactions
• Be fully knowledgeable of and adhere to sanitation, safety, and alcohol beverage control policies
• Take a leadership role in events, effectively planning, scheduling, and preparing for events to ensure success
• Effectively communicate with the marketing team, in a timely and efficient manner, to ensure proper advertising for taproom events
• Be present for team meetings as requested
• Complete other tasks as assigned, staying within provided budgets and time frames

Compensation

Hi-Wire Brewing offers competitive pay, health/dental/vision insurance, life insurance, and ample paid time off.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent
• At least 5 years of experience in the service industry
• Preferred front-of-house management experience
• Excellent customer service skills
• Ability to multitask while maintaining a calm demeanor
• Proficiency in applicable operations management systems
• A team player with leadership skills
• Exceptional multitasking/prioritizing skills
• Strong attention to detail
• Independent/self motivated
• Problem solver with grace under pressure
• Ability to adapt/think on your feet
• A flexible schedule with the ability to work nights and weekends
• Physical Requirements:
• Must be able to continually lift 65 pounds
• Must have the ability to regularly stand, walk, use hands, reach, climb, work from heights, stoop, kneel and crouch
• The ability to work near moving parts and machinery
• The ability to work in loud, wet, cold, hot, indoor and outdoor environments frequently

Hi-Wire Brewing is an Equal Employment Opportunity employer.