Sales Operations & Fulfillment Coordinator

About Us

Resident Culture Brewing Co. is a Charlotte-based craft brewery with distribution across NC, SC, and VA. Cümulo is our fast-growing hemp-derived THC sparkling water brand expanding in Virginia and emerging markets. As both brands scale, we're building a best-in-class commercial operations function to support our wholesale business.

The Role

The Sales Operations & Fulfillment Coordinator is the operational backbone of our wholesale business—ensuring distributor orders are processed accurately, inventory stays aligned with demand, shipments go out on time, and our sales team has the data they need to execute in the market. You'll be the connective tissue between Sales, Production, Warehouse, and Accounting, working across teams to keep beer and Cümulo moving smoothly.

Key Responsibilities

Distributor Order Management & Fulfillment

• Receive, review, and confirm distributor purchase orders; enter and manage orders in Ekos ensuring accuracy across SKUs, quantities, and delivery timelines
• Communicate order confirmations, adjustments, and ship dates to distributor partners
• Coordinate outbound shipments with warehouse teams and carriers; schedule freight, manage BOLs, ASNs, and invoices
• Track shipments through delivery and resolve discrepancies or delays; provide invoice and credit support

Inventory Management & Production Coordination

• Monitor finished goods inventory levels across distributor warehouses; flag potential stockouts, overages, or aging inventory risks
• Support demand planning by aligning distributor forecasts with inventory availability (supports but does not own forecasting)
• Maintain accurate real-time inventory data in Ekos; communicate production and packaging priorities based on distributor orders

Sales Operations & Data Support

• Pull depletion reports, POD data, and velocity analysis from VIP and Karma; create sales dashboards and performance summaries
• Provide sales team with territory-specific insights, custom reports, and execution tools
• Maintain CRM data in Karma for distributor contacts, key accounts, and sales activity
• Assist with new SKU setup, pricing updates, and seasonal program execution

Cross-Functional Collaboration & Process Improvement

• Act as operational liaison between Sales, Production, Warehouse, Marketing, and Accounting
• Coordinate with marketing and branding teams on new market launches, POS materials, and product timelines
• Document and improve sales operations workflows; identify inefficiencies and propose solutions
• Support Ekos optimization and maintain organized records/SOPs for order processing

What We're Looking For

Experience & Skills:

• 2–4 years in beverage alcohol, CPG, or logistics/supply chain operations
• Experience with Ekos or similar brewery ERP/inventory management software strongly preferred
• Familiarity with VIP, Karma, or similar distributor systems preferred
• Understanding of distributor ordering workflows, wholesale fulfillment, and three-tier distribution
• Strong organizational skills with exceptional attention to detail and accuracy
• Proficiency in Excel/Google Sheets; experience with ERP/CRM systems
• Excellent written and verbal communication; ability to manage multiple deadlines in fast-paced environment

You Are:

• Highly organized and process-oriented—you thrive on systems and structure
• A proactive problem-solver who anticipates issues before they happen
• A clear communicator who keeps people informed and follows up consistently
• A team player who builds strong cross-departmental relationships
• A self-starter who works independently but knows when to collaborate
• Passionate about craft beer and the beverage industry

What We Offer

• Competitive salary is based on experience
• Health, dental, and vision insurance
• PTO and paid holidays Benefits
• Travel Expenses
• Beer and Cümulo perks
• Growth opportunities as both brands expand
• Collaborative team environment

To Apply

To streamline our hiring process and ensure we can respond to every applicant, we're managing all applications for this position through Indeed. Please visit this link or search for "Sales Operations & Fulfillment Coordinator - Resident Culture" on Indeed.com to submit your resume and cover letter.  

Within the cover letter please describe: (1) your beverage distributor operations experience, (2) which ERP/inventory systems you've used (especially Ekos), and (3) why you're interested in this role. We look forward to reviewing your application!