Principal Duties and Responsibilities:

1. Direct the customer experience and all things hospitality

• Meet with guests on an informal basis to obtain feedback on the quality of product, service levels and overall satisfaction.

• Handle guest problems, complaints, or issues

• Educate visitors about our products, company and culture

• Seek out partnerships with local vendors to elevate customer experience

2. Operate as a leader in the development of taproom team and staff

• Select, train, and coach staff

• Manage the performance of individuals through clear communication and relaying expectations

• Identify the educational needs of others, assist with implementing educational or training programs or classes

• Develop team goals

3. Direct taproom events

• Seek out event opportunities to strengthen community engagement 

• Manage the special events team

• Initiate programs to increase consumer traffic and engagement

4. Prepare taproom analytics

• Direct taproom schedule and staffing needs through labor forecasting

• Work with CFO to understand financials and determine budget and financial objectives as they relate to overall brewery goal

• Contribute to the beer planning process by making style and quantity recommendations driven by taproom data and analyses 

5. Oversight of operational excellence

• Familiarity with, and team training on local, state and Federal liquor laws
  

• Initiate and participate in quality control activities.
  

• Ensure inventory procedures for all products are being followed

Job Specification:

Skill and Knowledge:

• Strong knowledge of and a passion for craft beer and the brewing industry

• Excellent verbal and written communication

• Proficient math skills and ability to use a POS system (Square)

• Proficient in standard document and spreadsheet programs

• Proficient in draft system maintenance and functionality

• At least two years of experience in customer service and management

Personal Competencies:

• Excellent customer service and interpersonal skills

• Communicate effectively with customers, management and co-workers

• Remain calm under pressure when dealing with customers or staff

• Be a strong and trusting team leader

• Maintain relationships with outside groups and vendors

• Strong problem solving skills

Supervision:

• Uses independent action in setting objectives and deciding how to proceed

• Duties are given in the form of broad goals or areas of responsibility

Hours, Travel and Physical Requirements:

• Work weekends, evenings and events (local and regional)

• Work in a standing position for long periods of time

• Frequently lift up to 55 pounds





WeldWerks is an equal opportunity employer and will not tolerate discrimination against any employee or applicant seeking employment on the basis of race, color, religion, creed, sex, national origin, age, disability, sexual orientation, marital status, public assistance status, veteran status, or any other characteristic protected by law.