Town Brewing Company
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Town Brewing Co., opening late summer 2018 in Charlotte, NC, is seeking an experienced, innovative Operations Manager to join our leadership team!
About Town Brewing Co.
Town Brewing will open its doors late summer 2018 in the rapidly evolving, exciting FreeMoreWest neighborhood, less than a mile from Bank of America Stadium and Uptown Charlotte. We will be brewing an extensive range of beer styles including IPAs, stouts, saisons, kettle sours, and barrel-aged beers. We intend to make our taproom, which will include a large patio space, a fixture in the community with an inviting atmosphere and exciting events. Town Brewing Co. will also have a kitchen to provide patrons with a limited, but enticing menu, which we will expand over time.
About the Position
The Operations Manager will be a full-time role responsible for ensuring customer satisfaction, coordinating among the various departments including taproom, brewhouse, sales and kitchen. As a new brewery, we are seeking a motivated individual who can be a leader and thrive in an exciting and challenging start-up environment. Passion for, and knowledge of, craft beer is obviously important, but the ideal candidate will also possess a proven track record of exceptional customer service, strong managerial and event planning skills.
Manage the hiring and training taproom staff
Coordinate/delegate inventory management/ordering
Meet or exceed taproom sales goals
Meet or exceed outside sales goals
Monitor/Evaluate sales and labor data in order to develop strategic plan
Daily bookkeeping/operations accounting
Coordinate among all departments to ensure seamless functioning of overall brewery operations
Help draft policies
Coordinate, delegate manage the planning, organizing and staffing of special events (such as private parties, charitable functions, run clubs, yoga, beer releases, etc.)
Oversee/delegate Taproom staff scheduling
Ensure atmosphere of professionalism, accountability and positive customer experience
Maintain a clean, safe, welcoming, family friendly environment for both staff and customers
Develop opening and closing checklists, assignments, and other operational procedures
Work with other departments to coordinate and generate social media content
Coordinate and assign staff to cover outside events such as beer festivals
Ensure update and program POS system as needed to reflect menu/retail changes
Maintain strict standards to ensure compliance with ABC, health department, etc., and prevent service to underage patrons
Monitor and make recommendations regarding equipment and capital improvements/upfits
Knowledge of beer styles and craft beer trends
Exceptional verbal, written, and interpersonal skills
4+ years managerial experience in bar, taproom, or restaurant setting
Working knowledge of accounting software such as Quickbooks
Confidence to lead others
Attention to detail
Familiarity with multiple POS systems
Four-year business degree preferred
Cicerone Certified Beer Server (Level 1) required within 30 days of starting employment (Certified Cicerone Level 2 preferred).
Interested in joining the Town Brewing team? Please email your resume and cover letter to firstname.lastname@example.org.