Operations Manager

Town Brewing Company


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Operations Manager – Town Brewing Co.

Town Brewing Co., opening late summer 2018 in Charlotte, NC, is seeking an experienced, innovative Operations Manager to join our leadership team!

About Town Brewing Co.

Town Brewing will open its doors late summer 2018 in the rapidly evolving, exciting FreeMoreWest neighborhood, less than a mile from Bank of America Stadium and Uptown Charlotte. We will be brewing an extensive range of beer styles including IPAs, stouts, saisons, kettle sours, and barrel-aged beers. We intend to make our taproom, which will include a large patio space, a fixture in the community with an inviting atmosphere and exciting events. Town Brewing Co. will also have a kitchen to provide patrons with a limited, but enticing menu, which we will expand over time.

About the Position

The Operations Manager will be a full-time role responsible for ensuring customer satisfaction, coordinating among the various departments including taproom, brewhouse, sales and kitchen. As a new brewery, we are seeking a motivated individual who can be a leader and thrive in an exciting and challenging start-up environment. Passion for, and knowledge of, craft beer is obviously important, but the ideal candidate will also possess a proven track record of exceptional customer service, strong managerial and event planning skills.

Responsibilities

  • Manage the hiring and training taproom staff

  • Coordinate/delegate inventory management/ordering

  • Meet or exceed taproom sales goals

  • Meet or exceed outside sales goals

  • Department Budgeting

  • Monitor/Evaluate sales and labor data in order to develop strategic plan

  • Daily bookkeeping/operations accounting

  • Coordinate among all departments to ensure seamless functioning of overall brewery operations

  • Help draft policies

  • Coordinate, delegate manage the planning, organizing and staffing of special events (such as private parties, charitable functions, run clubs, yoga, beer releases, etc.)

  • Oversee/delegate Taproom staff scheduling

  • Ensure atmosphere of professionalism, accountability and positive customer experience

  • Maintain a clean, safe, welcoming, family friendly environment for both staff and customers

  • Develop opening and closing checklists, assignments, and other operational procedures

  • Work with other departments to coordinate and generate social media content

  • Coordinate and assign staff to cover outside events such as beer festivals

  • Ensure update and program POS system as needed to reflect menu/retail changes

  • Maintain strict standards to ensure compliance with ABC, health department, etc., and prevent service to underage patrons

  • Monitor and make recommendations regarding equipment and capital improvements/upfits

Qualifications

  • Knowledge of beer styles and craft beer trends

  • Exceptional verbal, written, and interpersonal skills

  • 4+ years managerial experience in bar, taproom, or restaurant setting

  • Working knowledge of accounting software such as Quickbooks

  • Confidence to lead others

  • Creative problem-solver

  • Attention to detail

  • Familiarity with multiple POS systems

  • Four-year business degree preferred

  • Cicerone Certified Beer Server (Level 1) required within 30 days of starting employment (Certified Cicerone Level 2 preferred). 

Interested in joining the Town Brewing team? Please email your resume and cover letter to george@townbrewing.com.

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